Delivery and Payment Terms
These payment and delivery terms apply to all orders placed in Pentik Oy's ("Pentik") B2C online store for consumers, in addition to Pentik's B2C website and online store terms of use and contract terms.
Delivery Times
Pentik aims to dispatch products within 5 business days of receiving the order under normal circumstances. However, delivery may exceptionally take longer than usual, for example, due to temporary unavailability of products. If delivery is delayed, Pentik will endeavor to notify of the delay and provide an estimated new delivery time. During sales or special campaigns, our delivery time may extend by approximately 5 business days. We do not charge delivery fees for backorders. If, in exceptional circumstances, a product cannot be delivered, we will inform the customer as soon as possible.
Delivery Methods
Deliveries are only made to mainland Finland, not to Åland. Orders are delivered to the customer's chosen Posti or Matkahuolto pick-up point. Home delivery can also be ordered for products, in which case Posti delivers the order to the recipient's address. The recipient's phone number and email address must always be provided with the order. The arrival notification will only be sent electronically via text message or email.
Pick-up from Posti or Posti pick-up point, Posti Parcel:
The order will be delivered to your chosen Posti pick-up point, where you can collect it after receiving an electronic arrival notification via text message or email. You can also collect the order using the tracking number. The shipment can be collected from Posti or a Posti pick-up point for 7 days from the arrival notification. From Posti parcel lockers, the shipment can be collected for 7 days from the arrival notification. After this, the shipment will be returned to Pentik Oy's Logistics Center in Posio. You can purchase additional storage time for your parcel by logging into Posti's own service. The service costs €1/day. The maximum storage time extension is 28 days. The minimum storage time extension is 5 days.
Please note that if the parcel locker is full, Posti reserves the right to redirect the parcel to the nearest post office for collection. This practice also applies if the parcel size exceeds the locker dimensions.
Pick-up from Matkahuolto pick-up point, Matkahuolto Near-parcel:
The order will be delivered to your chosen Matkahuolto pick-up point, where you can collect it after receiving an electronic arrival notification via text message or email. The shipment can be collected from a Matkahuolto parcel locker for 7 days from the arrival notification and from a pick-up point for 14 days from the arrival notification.
Home delivery, Posti Home Parcel
The recipient's phone number must always be provided with the order. Posti will call to arrange delivery to your specified address on weekdays between 9:00 and 21:00. The home delivery service only applies to addresses in mainland Finland with a permanent road connection.
DHL Express home delivery (no deliveries with this method after January 12, 2023)
You will receive your products delivered to your desired address within 2-4 business days. You will receive an On Demand Delivery email and text message from DHL, which includes the shipment number and estimated delivery time. By clicking the link in the message, you can change the delivery time or delivery method to suit you best. Delivery can be made to the original address, a DHL service point, or a DHL parcel locker. You can also change the delivery address within the same country.
Posti Express Freight - home delivery with indoor carrying
When the product dimensions (including packaging) exceed 120x60x60 cm or its weight is over 35 kg, the product will be delivered by freight. Posti delivers your order to your specified address as an environmentally friendly Posti Green shipment. In larger cities, the shipment is carried to the recipient's apartment, and the service is carried out by 9 PM. In other locations, shipments are delivered by 4 PM, and the driver assists with indoor carrying. Posti will call you to arrange the most suitable delivery time. Delivery includes unpacking from the transport packaging and removal and recycling of packaging materials. The home delivery service only applies to addresses in mainland Finland with a permanent road connection. Posti Express freight delivery return instructions.
Delivery Costs
- Delivery to Posti pick-up point €5.90
- Matkahuolto Near-parcel €5.90
- Posti Home Delivery €9.90
- Posti Express Freight - home delivery with indoor carrying €70
Pentik Club members receive free delivery in Finland for purchases over €100 to a Posti or Matkahuolto pick-up point from the online store. Home delivery is always chargeable. We do not charge delivery fees for backorders.
Your ordered products will be delivered to Finland within 5 business days of receiving the order. During sales or special campaigns, our delivery time is 5-10 business days.
Deliveries to EU countries
Deliveries to EU countries only from our English online store https://en.pentik.com.
Deliveries outside the EU area
You can order Pentik products outside EU countries through our Kuusamo store. You can find the products to order in our online store. Send your order by email to kuusamo@pentik.com using the product codes and names found on each product's product card. The Kuusamo store will contact you to confirm the order. Once you have confirmed the order, an invoice will be sent from the store, to which a billing fee of €10.00 will be added in addition to the postage fee incurred. The postage fee is determined by the weight of the products and the size of the shipment. You can ask for more information about international deliveries from our customer service at info@pentik.com or directly from our Kuusamo store.
If you are a corporate customer and wish to order products abroad, please contact our corporate sales: yritysmyynti@pentik.com.
Changing or cancelling an order
If you wish to change or cancel your order, please contact our customer service by phone as soon as possible after placing the order. Our customer service will check if it is possible to change or cancel the order, or if it has already been prepared for delivery. Please note that custom fabrics are made-to-order products and do not have exchange or return rights.
Our customer service is open on weekdays from 10 AM to 5 PM.
Email: info@pentik.com
Tel. +358 (0)16 372 2272
Shipment Tracking
You can track the progress of your shipment online. The delivery confirmation sent to your email contains a link to tracking. In addition, you will find a link to the service where the shipment is tracked in the order history of your online store's My Account. You can also collect the order using the tracking number.
Payment methods offered by Paytrail
Paytrail Plc (business ID: 2122839-7) acts as the payment service provider and payment facilitator in cooperation with Finnish banks and credit institutions. Paytrail has a payment institution license granted by the Financial Supervisory Authority. Paytrail is a safe payment method for you. Paytrail Plc will appear as the payee on your bank statement or credit card bill and will forward the payment to the merchant. If Paytrail Plc appears on your bank statement or credit card bill, we have forwarded your payment.
When using the payment initiation service, you are bound by the following terms: Terms of the Payment Initiation Service
Pentik's online store acts as the marketer of products and services and as the product supplier to the customer. The online store is responsible for the statutory and self-defined obligations related to the sale. If you wish to complain about or return a product, please contact the online store's customer service directly.
Bank Payments
You have access to payment buttons for all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki, and Ålandsbanken. Paytrail Plc will appear as the payee on your bank statement, which will forward your payment to the online merchant. From the online store, you will be directed directly to your own bank to make the payment securely.
Credit Card Payments
You can pay in the online store with Visa, Visa Electron, MasterCard, and Maestro cards. The online store uses the international Verified by Visa and MasterCard SecureCode authentication services. Paytrail Plc will appear as the payee on your card bill and will forward the credit card payment directly to the online merchant. Card payments are made securely using a protected payment form, and credit card information is not stored in the online store's systems.
Mobile Payment Methods
MobilePay and Siirto are in-app services that allow you to pay for online purchases by bank transfer from your account or by card payment from your card by approving the payment in the respective app. Pivo also supports Siirto payments, allowing you to approve the payment in any Siirto-enabled app.
MobilePay |
Payment terms are available on MobilePay's website. |
| Siirto | Terms applicable to Siirto payments: |
Invoice and Installment Service
Invoice and installment services via Paytrail are offered by Walley and Jousto. Walley also offers an invoice and installment option for corporate customers.
Please read the more detailed terms specific to each financing company, which you will see when you approve the payment. When you approve the payment, you also accept the terms of the financing company.
| Walley | Walley corporate invoice terms |
| Jousto |
Jousto product description Read more: jousto.com |
Payment methods offered by Klarna
Klarna's payment options are displayed at the online store checkout. Currently, Klarna offers the following payment options: invoice (Pay later) and installment (Slice it).
Klarna Invoice - Pay later
Place your order today and pay only after you have received the product and made your final purchase decision. With the Klarna invoice, you get 30 days to pay from the delivery of the products. When paying by invoice, the payment agreement is always between you and Klarna. If the payment is delayed, a reminder fee of five (5) euros and late interest will be added to the invoice.
Klarna Invoice - Slice it
You can pay for your purchases in installments with your chosen monthly debits. When paying by invoice, the payment agreement is always between you and Klarna. More information about Klarna's installment payment can be found here.
