Exchange and Returns

Returns for items purchased in-store

Items purchased in-store have a 14-day return and exchange policy with a receipt at Pentik's own stores. This right does not apply to II-quality products, custom-cut fabrics, or food products. Sale and clearance items are only eligible for exchange.

For Christmas gifts purchased in-store in December, we offer an extended return period until January 11, 2025.

In Pop Up stores, it is only possible to exchange items purchased from Pop Up stores. However, items purchased from Pop Up stores can be returned to any store. Pop Up stores do not allow exchanges or returns of items purchased from regular stores or the online shop.

Returns for items purchased from the online store

Products ordered from Pentik's online store generally have a 30-day right of return and exchange from the date of receipt.

For Christmas gifts purchased from the online store in November and December, we offer an extended return period until January 11, 2025.

Fabric by the meter are custom-made products and do not have a right of exchange or return. Food products do not have a right of return. If you return the entire order, we will refund any shipping costs for the order. Returns are free of charge when you return the shipment via Posti or Matkahuolto parcel services. If the product cannot be returned by standard parcel delivery, the user is responsible for the return costs. If returning a large item delivered as Posti Express freight, please contact our customer service at info@pentik.com. A return fee of 70 euros will be charged for freight product returns.

Please note that for all payments to be refunded, we require that the products you return are unused, in resalable condition, and in their original packaging. Please do not remove price tags from products or open cosmetic or bedding packages. Pentik reserves the right not to accept a return if the product no longer corresponds to a new, unused product. Please pack ceramic products carefully for return.

When you return a package to our shipping partner, you will receive a customer return receipt. Please keep this receipt until you have received your refund. With the return receipt code, we can quickly track the package if it gets lost during return transport.

It is not possible to exchange products ordered from the online store within the online store; in this case, the product(s) must be returned and a new order placed. However, products ordered from the online store can be exchanged in Pentik stores. Read more below.

Return instructions for different shipping partners

You will receive a dispatch note with your order. Always include it inside the package being returned and circle the product you are returning on it. If you believe there was an error with the product, please always contact our customer service first.

If you placed your order via Posti Lähellä-paketti: Take the package to your nearest Posti service point and tell the customer service representative our return code 606329, and the representative will print the return label for you. Returns are not possible to Posti automated parcel lockers.

If you placed your order via Matkahuolto: take the package to your nearest Matkahuolto service point. Tell the customer service representative the return code 9522243. The customer service representative will print the return address label for you. Returns are not possible to Matkahuolto automated parcel lockers.

If the return concerns a large item delivered as Posti Express freight to your home, the customer is responsible for a return fee of 70 euros. Please contact our customer service at info@pentik.com.

You can also return the product to Pentik stores operating in Finland. Bring the delivery note that came with the shipment. If you wish to exchange the product for another (for example, a different color or a completely different product), you can do so in the store. In this case, we will process the return to the original payment method used in the online store, and you will pay for the product(s) at the checkout using the payment methods available in stores.

For returns from outside Finland, please contact our customer service at info@pentik.com. In most cases, the shipment can be returned either by requesting a courier service to pick up the return shipment from your doorstep or by delivering the package to a courier service pick-up point. Our customer service will advise you on the return method based on the country of delivery.

All returns are delivered to our central warehouse:

Pentik Oy / Webshop
Maaninkavaarantie 11
97900 POSIO

Return processing time

We will refund returned products as soon as we have received and processed your return. Return processing usually takes about 5-10 business days from the date the return is sent. During busy periods, return processing may be slightly longer, but no more than 14 days from when we receive your return. You will receive an email notification when the refund has been processed by our customer service.


Refund amount

The price you paid for returned products will be refunded, even if the price of the product has changed later. The delivery fee will be refunded if you return all products. In campaigns where we offer a certain number of products for free based on the purchase amount (for example, "Buy 3, Pay 2" or similar), the monetary refund for returned products works as follows: The total amount of your order will be recalculated according to the value of the products you keep. If, after returning a product, the order no longer qualifies for the discount, the value of the discount will be deducted from the refunded amount.

If you return a campaign product that you received for free (a complimentary gift), the product will not be refunded. If you return a paid campaign product and keep a complimentary product received for free, we reserve the right to deduct the price of the complimentary product you received from the refund. For example, the Vilja Fabric Bag is a complimentary gift in various campaigns. If you receive a Vilja Fabric Bag as a complimentary gift in a campaign, but you return products and the campaign conditions for the complimentary gift are no longer met, the Vilja Fabric Bag must be returned. If the product is not returned, we will deduct 20 euros from the total value of your refund when processing the refund.

Refund of payments

The refund will always be paid to the same original payment method you used when paying for the order. If you used a gift card for payment, the refund will always be primarily to the gift card, and only then to other payment methods used for your order.

If you paid by online bank transfer, the refund will appear in your account within 1-3 business days, depending on the bank. Some banks require account number verification, and in this case, you will receive an email from our payment service partner Paytrail Oyj with instructions on how to securely verify your account number.

If you chose Klarna invoice as your payment method, a new invoice will be sent to your email once the return has been processed. If necessary, you can contact Klarna's customer service to postpone the invoice due date: www.klarna.fi. If you have returned part of the products, you will receive a confirmation from us once your return has been processed. You will also soon receive a new updated invoice from Klarna and can make the payment according to the new invoice. You do not need to pay the entire invoice if you intend to make a return. If you return the entire order, your invoice will be canceled once your return has arrived at our warehouse and been registered. If there is a delay in making the return and the invoice due date is approaching, you can go to Klarna's customer pages and notify them of the return, which will put the invoice on hold and stop the due date from running. For all questions related to Klarna invoices, Klarna customer service will assist you.