Customer service


We have collected some frequently asked questions and their answers on this page.


You can find your nearest Pentik store, check the opening hours and get more information about events at Pentik stores from Stores page. You can check the availability of the products in your favourite store from the webshop by clicking "Check availability in stores" link on the product page. The availability might change fast, so we recommend that you call the store and ask them to reserve the product for you. 


Read more about tracking your shipment and returns.


Pentik products
Silver-plated reindeer

More frequently asked questions

Purchasing department:

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Customer service
Our customer service is open on weekdays from 8.00 am to 6.00 pm and on Saturdays from 10.00 am to 5.00 pm.
Customer service / Products:
Tel. +358 (0)16 372 2272

Customer service / Online store
Tel. +358 (0)16 372 2272

Call charges
Calling from mobile phone: mobile call charge (mpm)
Calling from landline: local network charge (pvm) / long-distance call charge
Calling from abroad: the call charge is determined by the local operator.

Corporate Services

Pentik Oy 
Vilhonvuorenkatu 12 
00540 Helsinki

Read more about our Corporate Services


Photo requests
Request product photos or username & password for Pentik's media bank by sending e-mail to There are also photos available on our web site

Product loans

Pentik stores can loan products from our seasonal collections or our basic selection for photo shoots. The showroom at our Helsinki office has an exhibition of upcoming products. 

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