Customer service

We have collected some frequently asked questions and their answers on this page.

Stores

You can find your nearest Pentik store, check the opening hours and get more information about events at Pentik stores from Stores page. You can check the availability of the products in your favourite store from the webshop by clicking "Check availability in stores" link on the product page. The availability might change fast, so we recommend that you call the store and ask them to reserve the product for you. 

Webshop

Read more about tracking your shipment and returns.

Products

Pentik products
Ceramics
Silver-plated reindeer
Fabrics

More frequently asked questions. 

Purchasing department: purchasing@pentik.com

Contact us

Please use this form to give feedback and to find out more about our products and services.
We will contact you as soon as possible.

Customer service
Our customer service is open on weekdays from 8.00 am to 6.00 pm and on Saturdays from 10.00 am to 5.00 pm.
Customer service / Products:
Tel. +358 (0)16 372 2272
info@pentik.com

Customer service / Online store
Tel. +358 (0)16 372 2272
webshop@pentik.com

Call charges
Calling from mobile phone: mobile call charge (mpm)
Calling from landline: local network charge (pvm) / long-distance call charge
Calling from abroad: the call charge is determined by the local operator.

Corporate Services

Pentik Oy 
Vilhonvuorenkatu 12 
00540 Helsinki
yritysmyynti@pentik.com

Read more about our Corporate Services